Friday, August 22, 2014

IT Help Desk Now Located in Thigpen Library Learning Commons

Do you need help with Vol State passwords and other Information Technology issues? The IT Help Desk can help you. It’s now located in the Vol State Learning Commons of the Thigpen Library. You can also call 615-230-3302.

The hours of operation will be:
·         Monday –Thursday 7:30am- 8pm
·         Friday-7:30am-5pm
·         Saturday-8am-12noon

Password Issues: If you are having issues logging in to your student account, you can change your password and unlock your account from the My Vol State login page. Click the 'Change or activate your password' link on the bottom left of the login page (you will need your V number and your birthdate to do this). If you are still having login issues you can call or visit the IT Help Desk.
Help Desk staff can provide general computer use and printing information. They can also provide limited assistance with getting your laptop or wireless device onto the wireless network.  You can find detailed instructions for setting up a wireless laptop connection under the "Student Wireless" link on the IT webpage (www.volstate.edu/it/student)  If you have followed the directions but are unable to connect, the Help Desk staff can provide general assistance but are not allowed to physically work on your equipment.

D2L Navigation Issues: The Help desk staff can show you how to navigate around your D2L shell. However, they won’t be able to help with class problems or questions. If you need specific D2L help please email your instructor or for system issues email D2L-mailbox@volstate.edu.

If you are a student on the Highland Crest (Springfield) Campus and the Livingston Campus please call 615-230-3302 for password assistance. Each campus has lab assistants that can help with other issues. Just ask the front desk.

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